This is an increasing area of concern for many businesses, or occasionally, specific individuals within them. There are many advantages to the world of social media, you may feel that this is not one of them. Yet, in a strange way, this might not be true. If such a posting highlights a genuine problem which you can solve, think of all the others who didn’t give you a hard time about it. They probably would just go elsewhere the next time they needed that particular product or to use a specific service. You have the chance to save that business, and even gain new customers, if you handle the situation politely and professionally.
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