About DPOM: Answers to Your Questions

DPOM (DP Online Marketing Ltd) is a small, family‑run digital marketing agency founded in 2011. With offices near Nottingham in the UK and a sister company in Tampa, Florida, we’ve spent over a decade helping small and medium‑sized businesses grow.

We were founded in 2011. That means you’re working with an agency that’s been refining its craft for well over a decade.

Our headquarters are just outside Nottingham, UK, and we have a sister company in Tampa, Florida. We serve clients across the UK and internationally via remote meetings and calls.

DPOM stands for DP Online Marketing Ltd – a digital marketing company dedicated to delivering results for SMEs.

We exclusively partner with small and medium‑sized enterprises (SMEs). This focus gives us deep experience solving the unique marketing challenges SMEs face.

Yes. DPOM has been a Google Partner since 2012 and maintains Premier Partner status, which means our team is certified and we consistently achieve high performance for our clients.

We help SMEs with all key aspects of digital marketing: Google Ads & Microsoft Ads management, Shopping and Merchant Centre, social media advertising, retargeting and display, SEO and local SEO, and strategy. We also offer ready‑made digital marketing packages that combine these disciplines into one manageable bundle.

Yes – we’ve been managing Google Ads since day one. Our dedicated Google Ads management service covers search, Shopping, Display, Performance Max and more.

Absolutely. Our SEO services include technical audits, content optimisation and ongoing strategy to help you rank higher in search and attract more organic traffic.

Yes. We run targeted campaigns on Facebook, Instagram, LinkedIn and more as part of our social media advertising service. We focus on generating leads and sales, not just likes.

Our digital marketing packages combine Google Ads, SEO and social media management into cost‑effective bundles designed for small businesses. They’re built to boost traffic and engagement across multiple platforms without the headaches of managing everything yourself.

Yes. You can build your own bundle by selecting the services you need and save up to 30% when you combine three or more. We review your selections to ensure each service will genuinely benefit your business before proceeding.

We work across a broad range of industries including tradespeople, travel and tourism, retail, B2B services, healthcare, software/SaaS, legal and finance. Our SME focus means we tailor strategies to your market and goals.

Yes. We publish our rates openly on our website so you can budget with confidence. There are no hidden fees or surprises – the price you see is the price you pay.

No. All of our services can be cancelled with just 31 days’ notice. We rely on performance and service quality to retain clients, not restrictive contracts.

None at all. Transparency is core to our ethos. Any setup costs are disclosed upfront and only applied when genuinely necessary (for example, complex tracking or feed builds).

Our services start at affordable rates tailored to SMEs. For example, our digital marketing packages start from just £265 per month. For a detailed quote, contact us or explore the options on our pricing page.

Simply email cancellations@dpom.co.uk giving at least 31 days’ notice. Our system will send you a link to a short cancellation request form – complete this and we’ll process your request. We’ll continue managing your campaigns during the notice period to ensure a smooth handover.

For most services, including Google Ads management, we operate on a rolling monthly agreement that you can end with 31 days’ notice. SEO usually runs on a six‑month rolling basis because it takes longer to see results. After the initial term, you can cancel with the same 31‑day notice. Other services follow similar flexible terms.

You may see early signs of progress within 30–90 days, but meaningful improvements typically take 3–6 months. Digital marketing is an ongoing process and results vary depending on your budget, competition and starting point. We will set realistic expectations from day one.

If you’re unhappy for any reason, please submit your complaint in writing via the complaints link in our website footer. We ask that you allow us up to 31 days to investigate and respond. During this period you must continue to make any due payments and maintain our access to your advertising accounts. Should you cancel your payment method or revoke access, we won’t be able to resolve your complaint until you’re back within terms.

Getting started is simple. Call us on 0115 727 0038 or complete our enquiry form on the contact page. We’ll discuss your goals, review your existing setup and recommend a plan of action.

We begin with a discovery session to understand your objectives, perform a thorough audit of your existing marketing and tracking setup, implement quick wins and lay out a 90‑day plan. Communication is regular and we set clear expectations from day one.

We provide clear, jargon‑free reporting that focuses on the metrics that matter: leads, sales, cost per acquisition and return on investment. You’ll also get a dedicated account manager who keeps you informed and answers your questions whenever they arise.

Yes. You’ll work closely with a single account manager who knows your project inside out. They liaise with our specialists behind the scenes to ensure every aspect of your campaign runs smoothly.

Our core values are honesty and transparency, a data‑driven approach, continual learning, high expectations, strong client relationships and dedication. We believe marketing should be about measurable results, not flashy gimmicks.

No agency can guarantee results because outcomes depend on many factors (market conditions, competition, product fit). Instead, we set realistic expectations and base our work on data and continuous optimisation. Digital marketing is a long game and success typically takes months, not days.

We don’t do ‘quirky for quirky’s sake.’ Our focus is on serious, results‑driven marketing. We’re not distracted by office gimmicks; we’re passionate about data, strategy and delivering ROI. Being a small, family‑run agency also means you get personal attention and senior‑level expertise.

All members of our team are certified by Google and complete ongoing internal training. To maintain Premier Partner status, our staff must pass annual exams and meet stringent performance standards.

Yes. We publish independent client reviews on platforms like Feefo, Google Reviews and Trustpilot. See what customers say about us on our reviews page.

We provide all client data to an independent feedback company (Feefo) that invites customers to leave unbiased reviews. This ensures the feedback on our site is completely authentic.

Yes. We document our results across various sectors in detailed case studies. You can read them on our case studies page.

Call us on 0115 727 0038 (UK) or 0203 993 0763 or fill out the form on our contact page and we’ll get back to you promptly.

Yes. While our primary focus is SMEs in the UK, we work with international clients who value our straightforward approach and speak English. Remote meetings and modern tools make distance irrelevant.

Yes. We often provide free audits for Google Ads and digital marketing during the discovery stage. Contact us to see how we can help you assess your current performance.