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Every missed call is a job that went to someone else. Relay, our AI receptionist, answers in your business name around the clock, takes the message, captures the lead and texts you a summary before the caller has put their phone down. From a simple business number at £20 a month to a full AI receptionist.
Tell us about your business and how you handle calls today. We will recommend the right setup, with an honest, no-pressure quote.
If you work for a living, you cannot always answer the phone. Up a ladder, under a sink, driving between jobs, with a customer. But the person calling does not wait. They hang up and ring the next business on the list, and that job is gone.
Relay fixes that. It is our AI receptionist, built on the same technology that answers DPOM's own phones and has handled thousands of calls. It picks up in your business name, any hour of any day, finds out what the caller needs, takes their details and sends you the whole conversation by text and email. You call back when you are free, with everything you need to win the work.
No apps to install, no hardware, no staff to hire. It runs on a proper local business number that forwards or answers however you want it to.
Calls answered properly, with clear pricing and a UK team you can reach. No contracts, no jargon, and no hidden fees.
We have helped UK businesses win more customers since 2010, with hundreds of five-star reviews. Relay is built on the same AI that answers our own phones every single day.
Every answered call is a potential job. Relay captures what matters, who called, what they need and how to reach them, and has it in your texts within seconds of the caller hanging up.
A flat monthly fee for a block of answered calls, agreed up front. No per-minute meter quietly running, no surprise invoices, no hidden costs.
Your number stays yours. Leave with your account settled and we will move it to any provider you choose, free of charge. No lock-ins, ever.
Relay is built and looked after by our UK team. If you ever need a human, you can actually talk to one, never a call centre queue or an offshore handoff.
Calls answered at 2am on a Sunday exactly as they are at 10am on a Tuesday. No sick days, no holidays, and no voicemail black hole losing you work.
We set you up with a local business number, or you simply point your existing one at us. On the basic plan it forwards every call straight to your mobile, so customers see one professional number and you just answer your phone as normal.
On the AI plans, Relay answers for you. It greets callers in your business name, handles the conversation naturally, takes messages and captures the details that matter: name, number, what they need and when. Seconds after the call ends, the summary is in your texts and your inbox. If you are on the receptionist plans with transfers, Relay can also check who is calling and put genuine customers straight through to your mobile, live.
UK regulations require us to verify your name and business address before your number goes live. We sort that with you during setup, and most businesses are up and running within days.
No mystery about what happens after you enquire. Here is how your number goes live, usually within days.
Choose a simple forwarding number or a Relay answering block. Tell us your business name, how you want callers greeted and where messages should go.
We sort your UK business number, verify your business details as UK regulations require, and set Relay up around your services and your way of speaking to customers.
Put the number on your van, your website and your Google profile, or point your existing line at it. From that moment, every call gets answered.
Message summaries by text and email, usage you can actually read, and a team you can reach. Upgrade, downgrade or leave with 30 days notice.
One simple monthly fee and 30 day rolling agreements. Prices exclude VAT.
StarterA proper local business number that forwards every call straight to your mobile.
Includes 600 forwarded minutes a month, more than most businesses ever use
LiteRelay answers when you cannot. 50 answered calls a month, every message texted to you.
Beyond your block: £1.50 a call, or simply move up a block
StandardYour full front desk. Relay answers, screens, and puts genuine customers through to you live.
Beyond your block: £1.50 a call, or simply move up a block
EliteFor busy lines. Everything in Relay 125, with room for serious call volume.
Need more than 250? Talk to us about a custom block
Not sure which fits? Tell us what you need and we will recommend the right option, with an honest, no-pressure quote.
Our plans work in simple blocks of answered calls. Pick the block that matches how busy your phone is, and if you regularly need more, we will talk to you about moving up a block. We will never silently run up a bill behind your back.
A few honest limits, so everything stays fair: this is an inbound service, so your outbound calls and 999 stay on your own phone as normal. Calls forward to UK numbers only. And if you ever leave with your account settled, your number goes with you, free.
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Your business number belongs with you. Leave with your account settled and it moves to any provider you choose, free of charge.
A flat monthly fee for your block of calls, agreed before you start. No surprise invoices and no hidden costs, ever.
Simple 30 day rolling agreements you can cancel any time. We keep your business by earning it.
No jargon and no black boxes. Your call summaries and usage are written in language that makes sense, and you can reach a real person who knows your account.
An answering service, honestly described. Outbound calls and 999 stay on your own phone, and if you outgrow your block we will tell you before it costs you more.
If a simple forwarding number is a better fit than full answering, or the other way round, we will tell you. Straight answers, every time.
No surprise costs. No nasty lock-ins. No black boxes. You own everything. We earn your business every single month.
DPOM is a family business at heart. Brett and his wife Jayme have built DPOM from a one-man consultancy into one of the UK's most trusted small-business marketing agencies, working with the senior team below every single day.
25 years in marketing. Worked with Harvey Nichols, BBC Top Gear, Formula One and UK Trade & Investment before founding DPOM in 2010.
Chartered Institute of Marketing member. Computer science background and still codes in multiple languages. Lifelong petrol head.
From Tampa, Florida. Worked at one of the city's top legal firms before moving to the UK. Met Brett during his Royal Navy days.
Co-founded DPOM with Brett and Nige. Runs Accounts, HR, Legal and the day-to-day operations that keep DPOM ticking.
Old-school marketing director from the days long before the internet. Brett's dad, no less, and one of the original brains behind DPOM.
Worked worldwide in marketing across automotive, luxury and travel. Brings decades of brand strategy and commercial instinct that simply cannot be googled.
10+ years managing Google Ads, SEO and digital marketing campaigns. Fully qualified and certified Google Ads expert.
Passionate about helping small businesses grow, having worked with thousands throughout her career. Dog lover at heart, with her pooch Coco never far away.
15+ years managing Google Ads, SEO and digital marketing campaigns. Fully qualified and certified Google Ads expert.
Passionate about helping SMEs grow, having worked with thousands of them throughout his career. Dedicated football fan, especially when it comes to Manchester City.
Has worked with well-known brands including Ford. Brings a corporate-grade eye for detail to a small-business agency.
The glue that keeps the team together. Never misses a beat, never drops a ball, and quietly makes sure everything runs the way it should.
A PPC expert with nearly 10 years experience in the trenches of Google Ads campaign management.
Heads up our client support team, helping clients solve problems quickly and get exactly what they need, whatever that looks like that day.
Did you really expect anything less from a forward-thinking digital marketing agency? James is our 24/7 AI receptionist, answering every inbound call instantly, day or night.
He knows who you are the moment you call, remembers every conversation, books straight into our team's diaries, and never has an off day. Built in-house and getting smarter every week.
Any call Relay picks up and handles in your business name. Calls that go to voicemail or that you answer yourself on the forwarding plan do not count towards your block.
Nothing scary. Extra calls are £1.50 each, and if you go over two months running we will suggest moving up a block because it works out cheaper for you. We will never silently run up a bill.
Yes, on Relay 125 and above. Relay checks who is calling and what they need first, then puts genuine customers straight through to your mobile. If you are busy, it takes the message instead.
Yes. Relay does not sleep, take holidays or call in sick. Evening and weekend calls, which are exactly when emergency work tends to come in, get answered the same as a Tuesday morning.
Yes. With your account settled we will move your number to a provider of your choice, free of charge. What is yours stays yours.
No. It is an inbound answering service. You make your normal outbound calls from your own phone, and emergency 999 calls stay on your own phone as they should.
Usually within days. UK regulations require us to verify your name and business address before a number goes live, which we sort with you during setup.
A natural, professional UK voice that answers in your business name. Most callers simply will not realise they are talking to an AI, and Relay never pretends to be human if anyone asks.
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Read more →Tell us what you need and we will come back fast with a clear plan and a price. Fifteen years, thousands of UK businesses, and a UK team that actually answers the phone.
Clear pricing up front. You own your site. Rental plans cancel any time with 31 days notice.