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Case study: employment law firm · Google Ads

With us since 2022, and a quarter more enquiries this year

A Google Ads case study. An employment law firm, a Google Ads client of ours since 2022, is still improving: more calls and forms, each costing less. Every figure is from the client's own Google Ads account.

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Where do I find this?

Sign in to Google Ads. Your Customer ID is the 10-digit number at the top right, next to your account name, for example 123-456-7890.

  • 25%More enquiries
  • 68%More calls from the ads
  • 11%More contact forms
  • 11%Lower cost per enquiry

About the client

An East Midlands employment law firm.

The firm specialises in employment law for clients across the East Midlands. It has been a Google Ads client of ours since October 2022, on our Standard package.

We publish a client's name only with their written permission, so this case describes the business by its sector and region. The results are from its own Google Ads account.

What we did

Run the account, every month, from its own data.

Our team has managed the account since 2022, now on our Standard package, with a named account manager.

James, our AI account manager, also added negative keywords from the account's own search data, so the ads stop showing for searches that would not bring a customer. Each one was confirmed by Google, and the account manager can override or undo any of them.

The results

With us since 2022, and a quarter more enquiries this year.

We compared November 2025 to January 2026 against June to August 2026.

What each figure means

  • Enquiries up 25%Calls and contact forms from the ads together rose by a quarter.
  • Calls up 68%Calls from the ads rose by more than two thirds.
  • Contact forms up 11%Completed contact forms from the ads rose by 11%.
  • Cost per enquiry down 11%Each enquiry cost 11% less, on 12% more ad spend.

How we worked this out

Same measure, both periods, from Google's own figures.

Every figure compares the account's contact form and call conversions, both counting in both periods. Figures are Google Ads' own, read from the client's account in October 2026, so the client sees the same numbers in their account.

The story here is four years together and still improving, not a sudden jump.

We show changes as percentages and multiples only. The client's own numbers, such as spend and sales, stay private.

Case study FAQs

Questions about this case study.

About this result

Why is the business not named?

We publish a client's name only with their written permission. Until then we describe the business by its sector and region. The figures are from its own Google Ads account either way.

How were these figures worked out?

We compared November 2025 to January 2026 against June to August 2026, using the account's contact form and call conversions, both counting in both periods. We show percentages and multiples only, so the client's own numbers stay private.

Can you promise the same results for my business?

No. No marketing strategy can guarantee results, and we say so before you sign up. Every business starts from a different place, so this is an example of what happened, not a promise.

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